Team Zodiac Gear is a Print-On-Demand retailer. All products are printed and shipped as they are ordered. We do not maintain an inventory of retail products. We create our designs in-house and use outsourced manufacturers, suppliers, and vendors for order fulfillment. We reserve the right to ship items separately should an unforeseen delay come from one of our third parties.
Order Processing
Apparel can take up to 10 business days to create. In some cases, due to product/supply back order, there may be an additional delay in the creation of your order. This delay is usually no more than 7 additional days.
Once your order has shipped, you will receive your tracking number via email or texted to the cell phone number you provided during check out. You may also Track Your Order from our website with your order number and email address.
If we are shipping your products to an address other than the billing address of the credit card used for the purchase, this may cause a slight delay in processing your order.
Contact us if you have questions about your order.
Shipping
We ship via USPS (first class or priority). Shipping and delivery times will vary depending on your package’s point of origin, destination and carrier. Due to the events regarding COVID-19, delays are worldwide with production/shipping times extending up to as long as 2 weeks.
Prior to COVID-19 delays, US customers could expect to receive their item(s) in 6-10 business days after we processed the order. This time frame is now longer due to the pandemic however the times are coming back close to normal. USPS is keeping everyone posted on their delays via a red alert at the top of their website. Packages are moving slow, but they are moving. We must remain patient.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
Shipping During Seasonal Sale Periods
During seasonal sales and, other “high-volume” periods, please allow between 10-20 Business Days for your order to be processed*.
*processing outlines the process of order preparation up to but, NOT including shipping.
Please ensure that all of your order information is correct BEFORE completing/submitting your order. In the event, wrong items are ordered during sale periods, there is no guarantee we can correct the order before shipment.
Consequently, if your order contains items you have not ordered, it is the customer’s responsibility to return the incorrect items purchased.
Expedited shipping
We do not currently offer expedited shipping.
Important
Team Zodiac Gear is NOT responsible for delivery issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered”, we advise you to contact the post office or delivery company.
In the event a package is returned as “undeliverable,” the customer is responsible for both the initial shipping and any re-shipping charges to a subsequent mailing address..
Still have questions? Contact us at HelloKevin@teamzodiacgear.com or (469) 438-5486 and we will assist as best we can with the tracking of your shipment.